Yes.  We are using validated SSL technology to ensure that your personal data and login credentials are unable to read by outsiders.  We will not reveal your name, address, email, or any other personal information to third party.

Because MG Military and Outdoor generally have large selections, outstanding quality, and very competitive prices.  We also offer top quality military surplus, functional apparel, outdoor gear, camping equipment, and tactical gear in Hong Kong and online.  We have strong and close business networks with leading outdoor brands and military suppliers around the world, providing steady supply of quality products for customers.

Yes, we recommend you to register, and creating a customer account is fast and free.  Once you have registered, you will be able to start shopping on our online shop, earn and access your MG points, redeem shopping cash, check your current order and order history, and manage your email preference.

If you are having difficulties placing an order online please contact us.  We will be happy to provide assistance.

We are unable to accept orders through email or phone due to security reasons.  Contact us and we will be happy to assist you in placing an order.

We do our best to ship your order in 1 business day of receiving it.  However, there are situations when unexpected problems occur, such as bad weather or unforeseen stock issues, and delay is inevitable.  In case if that happens, please be patient and we will keep you posted on order status, and notify you the shipment information once it becomes available.

There are multiple ways to check the status of your order.  You can visit the order status page, check your mailbox for shipping confirmation email, or contact us for assistance.

We work hard to proceed your order quickly so that you will receive your purchase as soon as possible.  We suggest not to interrupt the order once it’s been placed.  If you would like to add something or make change to your order, please contact us first and we will do our best to accommodate.  However, no amendment or cancellation will be accepted once your order is shipped.

You can be assured that we only sell genuine items.  All of our products are 100% authentic and come directly from the brands or military suppliers.  We are also participating and becoming a member of “No Fakes Pledge” program launched by Hong Kong government, committing not to deal with counterfeit or pirated products, and to sell only genuine items.

Most of our products are available on our online shop.  However due to freight restrictions, certain products such as knife, blade, spray can, liquid, or other restricted items cannot be shipped internationally.  Given for such situation, they can be purchased at our stores located in Hong Kong.

The size chart with measurements are available on every product page, it is the responsibility of customer to check the sizing chart and ensure correct size is selected.

From time to time we will re-stock sold out items or take pre-order for new releases, if you see a tag “pre-order” that means either we are replenishing the stocks or taking pre-order for upcoming items.  You can always refer to product page for details on estimated in-stock schedule or simply contact us for details.

We make every effort to deliver the products that look exactly the same as the images shown on our online shop.  However digital image has its limitation showing exact colors, therefore please keep in mind that the colors and textures of the item displayed on your screen may slightly differ from those of the product you will receive.

We sell both brand new and used genuine military surplus products.  The word 'condition' on product page indicates the appearance and quality of a military product you should expect:

100% new condition: item never been used, but may show signs of storage or other age related signs.

80%-90% new condition: pre-owned army surplus by members of military, around 80%-90% new and item may have light marks, blemishes, or other signs of wear and storage.

60-70% new condition: pre-owned army surplus by members of military, around 60-70% new and item may have possible damage, missing parts, scratches, marks, stains, color fading, or other signs of wear, but will still be perfectly good to use.

All sales are final.  We do not offer refunds unless the product is out of stock, and there is no substitution or we are unable to pre-order it to fulfill your order.

Exchange service will only be eligible for incorrect or faulty item, and item purchased in wrong size.  No exchange will be entertained other than reasons above.

Yes, depends.  In case if you have purchased the wrong size and will need to return for exchange, we may accommodate your request depending on size availability.  Please report your request within 3 days of purchase, and you will need to be responsible for any costs associated with returning the item, including any taxes or duties.

We are sorry if a technical issue has occurred on our website.  Please contact us with the details of the error and a screenshot if possible.  Our technical team will investigate the issue as quickly as possible.

Please contact us for assistance.

We hope you will be able to find all the answers in our FAQs, if you are unable to find the information you are looking for, please contact us or simply call (852) 68787594 and we will be glad to help.